Software for law firms, aimed at the status call.
Augustova builds custom software and automation for small and mid sized UK law firms, covering client intake, matter status visibility, document collection and deadline tracking. The status call is the single largest recoverable cost in most firms, and it is entirely avoidable.
01
Clients do not phone because they are unhappy
They phone because they do not know what is happening. In conveyancing and family work particularly, the volume of where are we calls is enormous, and each one interrupts fee earning time to deliver information the firm already holds.
A client facing status view removes most of them, and it improves satisfaction at the same time, because the client no longer has to chase to feel informed.
02
What we build for firms
03
Intake is where the compliance risk sits
Identity verification and source of funds checks have to be evidenced, not merely performed. Capturing that evidence at the moment of the check, timestamped and stored, is both less work and considerably safer than reconstructing it later.
Common questions
Do we have to replace our case management system?
No, and we would usually advise against it. Case management systems handle matters adequately and rarely offer client visibility or automated chasing, which is where the recoverable time sits.
Is a client status portal appropriate for legal work?
Handled carefully, yes. It shows milestone progress rather than privileged detail, and firms that use one report a sharp drop in inbound calls without any loss of client confidence.
How is client confidentiality handled?
A written data processing agreement is signed before any personal data moves, we are registered with the Information Commissioner under reference ZC152144, and systems sit on your own provider accounts wherever possible.
Talk about your inbound calls
Tell us roughly how many status calls your fee earners take each week. The arithmetic on that is usually persuasive on its own.