Software for retail and ecommerce, behind the storefront.
Augustova builds custom software and automation for UK retail and ecommerce businesses, covering order exceptions, returns, customer service automation and stock visibility across channels. The storefront is rarely the problem, the operation behind it usually is.
01
The storefront is the part that already works
Most retailers have a perfectly good shop front. What breaks is everything behind it: stock that disagrees between channels, returns handled by hand, and a customer service inbox absorbing the consequences of both.
That is unglamorous work, which is precisely why it is usually still manual.
02
What we build for retailers
03
Most of the inbox is the same few questions
Where is my order, can I change it, and how do I return it typically account for the large majority of contacts. Handling those automatically, accurately, and with a clean escalation to a person, frees the team for the contacts that actually need judgement.
Common questions
Do you build storefronts?
Rarely, and usually we would tell you to use a platform. Our value is the operational layer behind it, which platforms deliberately leave generic.
Can automated service handle refunds?
Within rules you set, yes, and consistently applied rules usually produce fewer disputes than a tired human applying them differently at five o clock on a Friday.
We sell on several marketplaces. Can stock be reconciled?
Yes, and it is one of the most common builds we do for retailers, because overselling costs both margin and marketplace standing.
Talk about what is behind the shop
Tell us what your customer service team answers all day and how stock is kept in step across channels.