Software for estate agents, aimed at the first reply.
Augustova builds custom software and automation for UK estate and lettings agents, covering instant enquiry response, viewing bookings, landlord reporting, maintenance triage and tenancy renewals. Speed of first reply decides who wins the instruction, so that is where the work starts.
01
The instruction goes to whoever answers first
A vendor enquiring on a Sunday evening is comparing three agents. The one who replies within minutes with a viewing slot is starting from a position the others spend a week trying to recover.
Most agencies know this and still cannot act on it, because enquiries arrive when the branch is closed and the portal notification lands in an inbox nobody is watching.
02
What we build for agencies
03
Where the second gain hides
After enquiry speed, the biggest recoverable cost is landlord reporting. It is repetitive, it is expected monthly, and it is usually done by somebody senior enough to be doing something else.
Automating it also improves retention, because a landlord who receives a clear report without asking is a landlord who does not shop around.
Common questions
Do you integrate with our CRM?
Usually yes. Most agency CRMs hold the records adequately and do nothing about response speed or reporting, so building around them is faster and less disruptive than replacing something staff already know.
Can enquiries really be handled out of hours?
Yes, and that is where the gain is. An acknowledgement with three viewing slots sent within minutes of a Sunday enquiry converts far better than a call on Tuesday morning.
What about portal rules on automated messaging?
We work within each portal terms, which generally permit prompt genuine responses to a live enquiry. The automation replaces the delay, not the relationship.
Talk about your enquiry response
Tell us what happens to an enquiry that arrives at 9pm on a Sunday. That answer usually shows the whole opportunity.