Software for dental practices, aimed at the empty chair.
Augustova builds custom software and automation for UK dental practices, covering patient recall, no-show recovery, treatment plan follow up and multi surgery reporting. An empty chair is unrecoverable revenue, so the work targets filling it rather than recording that it was empty.
01
The economics are about the chair, not the patient
A missed appointment costs the fee and the hour. The hour is the larger loss, because the clinician is paid regardless and the slot could have been sold to somebody on a waiting list.
Practices that measure no-show rate and not revenue per chair hour are watching the smaller number.
02
What we build for practices
03
Treatment plans are the quiet opportunity
Most practices present a plan, the patient says they will think about it, and nothing happens. There is rarely a system that follows up at sensible intervals with the information the patient actually needs to decide.
That follow up is entirely rules based, which makes it the clearest automation case in the practice.
Common questions
Will this work with our practice management software?
Usually yes. Most practice systems handle clinical records well and do little about recall, follow up and slot recovery, so we build around them rather than replacing them.
Do automated reminders feel impersonal to patients?
Not when they are useful. A message offering three alternative times outperforms a phone call the patient misses, and it converts would-be no-shows into rescheduled appointments.
Can we automate treatment plan follow up compliantly?
Yes, within the usual advertising and patient communication rules. The follow up provides information and a route to book, it does not pressure a clinical decision.
Talk about your chair time
Tell us your no-show rate and what happens today when a slot is released. Those two answers usually point straight at the number.